Kuwait International Bank (KIB) announced the provision of a service to allow customers to submit complaints and receive timely responses and solutions via the new KIB Mobile application. This step reflects KIB’s firm commitment to providing the best banking services and ensuring the satisfaction of its customers from all segments.
Commenting on the feature available on the application, Hussain Abdulraheem, Unit Head of the Complaints and Customer Protection Unit at KIB, said: “We at KIB are constantly keen to introduce features and solutions that contribute to providing convenience and credibility to customers. This feature will allow them to submit complaints easily through the KIB Mobile application. It allows the customer to fill out the complaint form electronically through their mobile device. Once submitted, the customer receives a notification from the Bank stating that it has received the complaint, will begin processing it, and respond within 15 business days.”
He added that KIB will respond to customers’ filed complaints directly through the application. Customers will be able to view the Bank’s responses to complaints and print them out.
Abdulraheem pointed out that KIB considers customer satisfaction a top priority within the framework of its strategy aimed at enhancing the level of its banking services and products. He stated that the Bank is working tirelessly to maintain a relationship built on trust with its customers and to meet their expectations by providing a distinguished banking experience coupled with easy and safe financial operations.
It is worth noting that KIB is committed to continuous innovation and growth, seeking opportunities to drive both economic and social development. To this end, the Bank aims to improve its digital banking services and adopt innovative financial technology that ensures customers enjoy an unmatched experience in line with their diverse and ever-evolving needs.
